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Fire & Water - Cleanup & Restoration



Water Loss - SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties

A regular weekend at home can turn into a nightmare if one of your dependable appliances breaks down. For Tammy Gilliam, a homeowner in Santa Rosa Beach, a regular Saturday meant to clear up loads of dirty laundry almost turned into a case of full-blown water damage when her washer overflowed releasing vast amounts of water into a large portion of her house. "I immediately ran to my washing machine and realized that it had overflowed and flooded the entire west wing of my house," Tammy Says.

For most homeowners, the first thought after such an incident is what they could do to forestall further damages. Tammy was no different, and she immediately called a friend and mobilized her kids to find towels to soak up the standing water. Luckily, the friend knew that her input could not equal the solutions provided by a professional restorer such as SERVPRO. "My phone rang because my friend called out SERVPRO," Tammy explains her friend's quick thinking.

In any loss situation, SERVPRO understands the need for fast response both to reassure the affected property owner and to take early mitigation measures. "They were nice enough to call me back directly within five minutes," Tammy confirms our quick response time. "I was shocked at how quickly they got here; how prompt they were to respond," Tammy continues.

A homeowner may not understand the actual level of damages present or the steps necessary apart from extracting water to restore the home to its preloss state. Our SERVPRO technicians, therefore, take time to walk the affected part through the various restoration processes. We check the level of moisture migration and identify all wet areas using specialized equipment such as moisture sensors and thermal cameras. "I was so pleased with all the information they were able to give me," Tammy says. "They walked me through the whole process, the damage that had happened and what I needed to do next," She continues.

Our SERVPRO technicians use a wide range of equipment to fast track the restoration process. In this case, we used water extractors, dehumidifiers, and air movers, to remove water dry moisture. We also created exclusion zones and set drying goals that guarantee a balanced drying process, saving even sensitive materials such as wooden floors, which can be affected by very slow, or speedy drying. "They would be back to my house on Monday, and I was glad to know they used the white-glove treatment," Tammy expresses her satisfaction. "They were professional; they were kind, and they were also empathetic," She concludes.

In the unfortunate incident of a water loss, call SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. You can reach us at (850) 267-0746. We're Faster To Any Size Disaster.