SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties Employee Photos

Owner posing Jeff in button-down shirt, beard

Jeff Jones

Jeff is the Owner and President of SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Jeff and Wendy, his wife, have been franchise owners since 1992. Jeff has certifications by the (IICRC ) Institute of Inspection, Cleaning and Restoration Certification in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT.) Jeff enjoys guiding his entire staff and crew in their professional development to be “Ready for Whatever Happens.” We are prepared and always “SERVPRO Ready” to assist this community we call home. His favorite element concerning their SERVPRO franchise is the opportunity to help all our local communities with our professional cleanup and restoration services.  When our neighbors call out in their time of need, we are on the way.  Jeff enjoys traveling and taking time to golf or hunt.

Female employee Wendy the owner is posing in a green top

Wendy Jones

Wendy is the Owner and Vice-President of SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She has earned certifications by the (IICRC ) Institute of Inspection, Cleaning and Restoration Certification in ASD, WRT, and AMRT. Wendy likes helping people with all the aspects of cleanup and restoration services provided at her SERVPRO franchises. She particularly likes helping people during their greatest time of need. Wendy loves spending time with her family and all of her grandchildren.

female smiling in a pink top, reddish hair

Nicole Dominguez

Nicole is the General Manager at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She joined our staff in 2017 as Office Manager until moving to General Manager in 2021. She offers 20 years of business management experience. She is a University of Louisville graduate with a background in Political Science and Computer Information Systems. Nicole is also IICRC certified in water damage restoration (WRT) and enjoys managing in such a fun, fast-paced environment. 

Greg posing in a red shirt, grey beard

Greg Cartwright

Greg is the Lead Sales Estimator at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties and has more than 35 years of experience in the industry. He is certified with the Institute of Inspection Cleaning and Restoration (IICRC) in water, fire, and smoke. He is a qualified Applied Structure Drying (ASD). He has an expansive working experience in water damage, fire damage, smoke damage, pack-outs & put-backs, mold remediation, bio-hazards, crime scene cleaning, large loss, and reconstruction. Greg guides our team with integrity and job skills getting it done right the SERVPRO Way. His ideal part about working for SERVPRO is witnessing the growth and progress we have made since he joined the team.  He understands this is done by earning the trust of our customers combined with the loyalty and hard work of our entire SERVPRO office staff and team.

Chad smiling, long black/grey beard, blue shirt

Chad Cartwright

Chad is a Production Manager at SERVPRO of N.Okaloosa, Washington, Walton, and Holmes County. He has been in this industry since 2015, the last year here working with the large SERVPRO family team. Chad is IICRC certified in WRT, Water Damage Restoration, and ASD, Applied Structural Drying. He enjoys helping our customers and other people.

male employee with grey hair wearing a black shirt

Kevin Aycox

Kevin is the Reconstruction Manager at SERVPRO of N. Okaloosa, Walton, Holmes & Washington. Kevin recently joined our team and offers professional leadership to our construction rebuilds. Kevin has many years of experience in the restoration business and has even worked in our SERVPRO Headquarters.  His favorite part about working with SERVPRO is leading our team to help rebuild our customer’s home or business quickly and efficiently to “Like it never even happened.”

Young man with facial hair in a company polo shirt

Christian Aycox

Christian is the Project Superintendent at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. He oversees each rebuild and keeps each project running smoothly, coordinating every aspect of the job between the subcontractors and homeowners/business owners to ensure 100% customer satisfaction. His favorite part about working with SERVPRO is during the final walk-through and seeing how we have met the budget, time frames and have met the expectations of our customers, restoring their homes and businesses from disaster “Like it never even happened."

Female employee Lisa, smiling in a blue jacket

Lisa Secondine

Lisa is the Intake Coordinator at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. You can hear her melodic voice whenever you call our office! She is a gatekeeper, ready to help. She organizes the information whenever a customer’s call comes in and helps people quickly to decrease the interference to their life at work, home, or elsewhere.  Lisa loves working alongside everyone on our SERVPRO Team, a great group of folks.

Young man with facial hair and glasses wearing a black SERVPRO shirt

Joshua Alvarado

Josh is the Marketing Support Coordinator at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. He is eager to assist SERVPRO in creating a strong brand awareness along the Gulf Coast of Florida. His daily tasks include optimizing franchise websites, social media advertising, public relations planning, and email newsletter coordination. Josh has a Bachelor’s degree in Marketing and excels in educating our potential customers on the reasons why SERVPRO is the #1 restoration company in the industry. 

bearded worker in a black jacket posing

Anthony Callender

Anthony is the Shop Manager at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. He oversees our entire facility, including the warehouse. Anthony maintains our equipment, vehicles, shop, warehouses, and our incredible office. He is a crucial asset that makes our jobs run smoothly and efficiently and keeping us Faster To Any Size Disaster.

Ray smiling with a brown beard, black jacket

Ray Fernandez

Ray Fernandez is our Remediation Crew Chief for SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Ray joined our crew in 2011 and has many, many years of experience and stories to tell in the restoration industry. His specialty focuses on the basics of Water and Fire Mitigation and Mold Remediation. He is also an experienced tile and carpet technician. Ray has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician (WRT) and Carpet Cleaning Technician (CCT). Need help, Ray is ready.

female employee with white hair and a SERVPRO black and green top

Dawn Duerfeldt

Dawn is a Contents Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She is a vital team member who excels at Pack-Outs/Put-Backs, Contents Care & Cleaning. She can save our customers money and, more importantly, their keepsakes. Dawn provides assistance to our Front Line Production Team when called upon; she does it all!

MALE technician, black SERVPRO hat and shirt, white beard

Barry Hertzog

Barry is a Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. He leads by example for our Front Line Production Team. No Matter What Happens, Barry is always SERVPRO READY. He follows our motto of making our customers feel "Like it never even happened."

female employee posing with black jacket

Storm Duerfeldt

Storm is a Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She is an essential element of our Front Line Production Team. She has earned the IICRC designation as a WRT water damage restoration technician. Storm is outstanding with our customers and a real plus for our company.

male employee in a SERVPRO HAT AND UNIFORM TOP

Joe Makela

Joe is a Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. With his excellent work ethic, Joe is always ready, willing, and able to work for our Front Line Production Team. Joe has a contagious smile to go with his positive attitude and gives our customers an often needed boost. Count on Joe.

Young man with shaved head and white company polo shirt

Caleb Cartwright

Caleb is a Technician at  N. Okaloosa, Walton, Holmes & Washington Counties. He always comes to work prepared and is always SERVPRO READY for our Front-Line Production Team. Caleb served our country in the Army and excels in great customer service and attention to detail. Caleb is the definition of a SERVPRO Hero and it is exemplified in his work.