SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties Employee Photos

Owner posing Jeff in button-down shirt, beard

Jeff Jones - Owner

Jeff is the Owner and President of SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Jeff and Wendy, his wife, have been franchise owners since 1992. Jeff has certifications by the (IICRC ) Institute of Inspection, Cleaning and Restoration Certification in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT.) Jeff enjoys guiding his entire staff and crew in their professional development to be “Ready for Whatever Happens.” We are prepared and always “SERVPRO Ready” to assist this community we call home. His favorite element concerning their SERVPRO franchise is the opportunity to help all our local communities with our professional cleanup and restoration services.  When our neighbors call out in their time of need, we are on the way.  Jeff enjoys traveling and taking time to golf or hunt.

Female employee Wendy the owner is posing in a green top

Wendy Jones - Owner

Wendy is the Owner and Vice-President of SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She has earned certifications by the (IICRC ) Institute of Inspection, Cleaning and Restoration Certification in ASD, WRT, and AMRT. Wendy likes helping people with all the aspects of cleanup and restoration services provided at her SERVPRO franchises. She particularly likes helping people during their greatest time of need. Wendy loves spending time with her family and all of her grandchildren.

Greg posing in a red shirt, grey beard

Greg Cartwright - Operations Manager

Greg is the Operations Manager at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties and has more than 35 years of experience in the industry. He is certified with the Institute of Inspection Cleaning and Restoration (IICRC) in water, fire, and smoke. He is a qualified Applied Structure Drying (ASD). He has an expansive working experience in water damage, fire damage, smoke damage, pack-outs & put-backs, mold remediation, bio-hazards, crime scene cleaning, large loss, and reconstruction. Greg guides our team with integrity and job skills getting it done right the SERVPRO Way. His ideal part about working for SERVPRO is witnessing the growth and progress we have made since he joined the team.  He understands this is done by earning the trust of our customers combined with the loyalty and hard work of our entire SERVPRO office staff and team.

Chad smiling, long black/grey beard, blue shirt

Chad Cartwright - Production Manager

Chad is a Production Manager at SERVPRO of N.Okaloosa, Washington, Walton, and Holmes County. He has been in this industry since 2015, the last year here working with the large SERVPRO family team. Chad is IICRC certified in WRT, Water Damage Restoration, and ASD, Applied Structural Drying. He enjoys helping our customers and other people.

green shirt, front smiling employee  male

Bucky Eason - Reconstruction Estimator

Bucky is the Reconstruction Estimator atSERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. He recently joined our crew and offers an insurance agent’s perspective to our build back jobs using his Estimator experience. He greatly enjoys the atmosphere that SERVPRO provides, the feeling like family and the chance to help reconstruct our customer’s home or business quickly to “Like it never even happened.”

team photo in parking lot owners, plus

Why SERVPRO? Here's Why!

Our SERVPRO Hero Ready Team at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties knows how to take care of your commercial or residential structure quickly and efficiently. We give our customers peace of mind knowing that we have been trained and certified, licensed, and insured for all of our services. Not to mention the best equipment in the industry. We are “Faster to Any Disaster!”  We strive for 100% customer satisfaction with the goal, “Like it never even happened.” Our SERVPRO Hero Ready Team is “Ready for Whatever Happens” 24/7/365. We are ALWAYS OPEN!  And always Here to Help!

smiling, red shirt, brown hair, female worker

Kari Painter - Sales Marketing Manager

Kari is the Sales Marketing Manager at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Her extensive knowledge and understanding of sales and marketing, social media, customer service, and management positions make her a great leader for our Marketing Program. She exemplifies our SERVPRO Franchises and our ‘Hero Ready’ Team, who is ‘Ready for Whatever Happens,’ “Faster to Any Size Disaster,” and to swiftly make it “Like it never even happened.” Kari is engaged in our community and enjoys attending Business to Business and trade associations networking events, where she is continually interfacing with new people and going to new places while building our SERVPRO brand and expanding our sales objectives.

female smiling in a blue top, reddish hair

Nicole Dominguez - Office Manager

Nicole is the Office Manager at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She joined our office staff in 2017 and provides numerous years of office management experience in the areas of new construction and remodeling. Nicole loves working in such a fun, fast-paced environment offering constant growth. She works hard to keep the wheels on the wagon.

Female employee Lisa, smiling in a blue jacket

Lisa Secondine - Job Coordinator

Lisa is the Job Coordinator at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. You can hear her melodic voice whenever you call our office! She is a gatekeeper, ready to help. She organizes the information whenever a customer’s call comes in and helps people quickly to decrease the interference to their life at work, home, or elsewhere.  Lisa loves working alongside everyone on our SERVPRO Team, a great group of folks.

Ray smiling with a brown beard, black jacket

Ray Fernandez - Remediation Crew Chief

Ray Fernandez is our Remediation Crew Chief for SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Ray joined our crew in 2011 and has many, many years of experience and stories to tell in the restoration industry. His specialty focuses on the basics of Water and Fire Mitigation and Mold Remediation. He is also an experienced tile and carpet technician. Ray has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician (WRT) and Carpet Cleaning Technician (CCT). Need help, Ray is ready.

Technicians standing for a photo in the parking lot, vehicles behind them

Our Front Line SERVPRO Ready Technicians

Our Front Line!  Meet our team of highly skilled technicians at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. We work and live here.  We proudly state that we are Here to Help our community in during times of need. We are Faster To Any Disaster! Our vast inventory of advanced equipment is always Ready for Whatever Happens, along with our SERVPRO Ready Team of Professionals, to speedily make it “Like it never even happened.”

bearded worker in a black jacket posing

Anthony Callender - Shop Manager

Anthony is the Shop Manager at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. He oversees our entire facility, including the warehouse. Anthony maintains our equipment, vehicles, shop, warehouses, and our incredible office. He is a crucial asset that makes our jobs run smoothly and efficiently and keeping us Faster To Any Size Disaster.

female employee posing with black jacket

Storm Duerfeldt - Lead Technician

Storm is a Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She is an essential element of our Front Line Production Team. She has earned the IICRC designation as a WRT water damage restoration technician. Storm is outstanding with our customers and a real plus for our company.

male employee in hat and black green top

Rob Foye - Lead Technician

Rob is a Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Rob is always SERVPRO Ready, Willing, and Able to lead our Front Line Production Team and meet and beat the expectations of our customers.

Male employee in black and green SERVPRO top, glasses, white hair and beard

Kenneth Sears - Mitigation Crew Chief

Kenneth is the Mitigation Crew Chief at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties with many years of experience in our industry. He joined our team of professionals in 2020 and is accredited by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in water damage restoration, and fire & smoke restoration. His certifications include Water Removal Technician (WRT), Applied Structure Drying Technician (ASD), (TSCL), and Applied Microbial Remediation (AMRT). His expertise spans beyond the water, fire, and mold remediation. Pack-outs & put-backs, crime scene cleaning, along with biohazardous cleanouts, mold remediation makes Kenneth a valuable asset to our company. He has worked with FEMA regarding structural matters through our large loss network of emergency support teams. Kenneth excels with Xactimate and ensures our customers are treated fairly, the SERVPRO Way. He loves making our clients worst day a distant memory, "Like it never even happened." He builds trust with his great work ethic.

Male employee in uniform gold chain, beard and a smile

Richard Jackson (Fletch) - Lead Technician

Richard, better known as Fletch, is a Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Fletch is always SERVPRO READY on our Front Line Production Team and always goes the extra mile as a Team Leader. He just merited well-deserved recognition for his excellent work ethic and always leading his team by example! We are appreciative to have him leading the way for our SERVPRO TEAM!

female employee with white hair and a SERVPRO black and green top

Dawn Duerfeldt - Lead Technician

Dawn is a Contents Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. She is a vital team member who excels at Pack-Outs/Put-Backs, Contents Care & Cleaning. She can save our customers money and, more importantly, their keepsakes. Dawn provides assistance to our Front Line Production Team when called upon; she does it all!

male employee in a SERVPRO HAT AND UNIFORM TOP

Joe Makela - Lead Technician

Joe is a Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. With his excellent work ethic, Joe is always ready, willing, and able to work for our Front Line Production Team. Joe has a contagious smile to go with his positive attitude and gives our customers an often needed boost. Count on Joe.

MALE technician, black SERVPRO hat and shirt, white beard

Barry Hertzog - Lead Technician

Barry is a Lead Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. He leads by example for our Front Line Production Team. No Matter What Happens, Barry is always SERVPRO READY. He follows our motto of making our customers feel "Like it never even happened."

Female technician in a black SERVPRO shirt HERE TO HELP

Andrea Thompson - Technician

Andrea is a Technician at SERVPRO of N. Okaloosa, Walton, Holmes & Washington Counties. Andrea is always ready to pitch in and do what it takes for our Front Line Production Team. No Matter What Happens or when it happens. “Like it never even happened,” is much more than just a slogan for Andrea.